Privacy notice
We collect the information you submit with your request so we can confirm service details and support your arrival. We keep it practical—no surprises.
What we collect
When you submit a request, we may collect contact information and trip details such as your name, email, phone number, preferred date, traveler count, and any message notes (including accessibility needs).
- Contact details
Email and phone so we can confirm your request and answer follow-up questions. - Request details
Pickup timing, traveler count, and pickup notes used to arrange service. - Preferences
Optional fields like preferred contact method or accessibility notes.
How we use it
-
To confirm your request We use your details to review availability and plan pickup steps.
-
To provide support If something changes, we can communicate with you quickly and clearly.
-
To improve the experience We use aggregated feedback to keep instructions and communication helpful.
Your choices
If you opt in to receive email updates, we’ll use your email to send confirmation and request-related messages. You can request changes at any time through support.
Retention and security
We retain request information only as long as needed to support confirmation, scheduling, and customer service. We use reasonable measures to help protect information from unauthorized access.